eLearning · Client Relations

Client Experience

Scenario-based learning on understanding client types, delivering personalized experiences and building strong relationships in real estate.

About This Project

This project focuses on understanding different client types and delivering personalized, high-quality experiences. It highlights practical strategies to engage clients effectively and build strong relationships. It also equips learners with essential complaint resolution skills, including empathy, professionalism, and solution-driven communication — all framed through the Fish Philosophy service mindset.

🛠 Tools Used

Articulate Storyline 360
Adobe Illustrator
Canva
PowerPoint (for storyboarding)

📐 Instructional Design Approach

Learner-centric approach focusing on real-world scenarios
Engaging sections with clear learning objectives
Integration of Fish Philosophy service mindset principles
Microlearning format for quick, focused learning

✨ Key Features

Scenario-based learning with real estate client personas
Concise, engaging content for quick learning
Practical complaint resolution role-play scenarios

🎯 Skills Demonstrated

Instructional Design eLearning Development Visual Design & Layout Content Structuring Storyboarding